This article was originally printed in the Jan/Feb 2026 issue of the California Veterinarian magazine.

Dear VISC policy holders:

Change in the insurance world can sometimes feel unsettling, especially when it happens without warning. Recently, CNA made the decision to non-renew a number of policies for Veterinary Insurance Services Company (VISC) insureds. We want to emphasize one very important fact: This decision is in no way a reflection on you, your practice, or the way you operate. Our insureds did nothing wrong.

At VISC, we know how hard you work to build and protect your veterinary practice. You dedicate yourself to caring for animals, supporting your employees, and serving your community. Our promise to you is simple: We will always be here to care for you the same way you care for them.

Proactive Action, Trusted Carriers
The moment we became aware of CNA’s decision, we moved quickly and decisively. We partnered with multiple AM Best A+ rated carriers, such as Travelers, Chubb, Berkshire Hathaway, National General, AMWINS, RT Specialty, and Pharmacists Mutual. These top-tier partners allow us to provide you with:

• Comparable coverage that maintains the protection you need and deserve
• Competitive rates that respect your bottom line
• Seamless transitions so there are no lapses or gaps in coverage

Our swift action ensures you can stay focused on what matters most—your patients and your people—while we take care of the rest.

Our Ongoing Commitment to You
We understand that insurance changes can feel overwhelming. That’s why we are walking through this process side-by-side with you, reviewing policies, answering questions, and offering solutions tailored to your unique practice. Our team remains just a phone call away, ready to explain, advise, and guide you through every step.

No matter what changes in the market, our mission does not change. We are still the same dedicated, customer-focused agency owned by the California Veterinary Medical Association. We continue to live by our motto: “Partnerships Over Policies.” That means we aren’t just your insurance broker; we’re your advocate, your advisor, and your partner in protecting the livelihood you’ve worked so hard to build.

To every one of our clients: we’ve got you. We are here for you today, tomorrow, and for the long road ahead. Your trust in us fuels our commitment, and your success is our success. You can feel confident knowing that VISC is working behind the scenes to keep your practice, your employees, and your future secure.

Because at the end of the day, it’s not just about insurance, it’s about partnership, trust, and peace of mind. And that will never change.

On behalf of the entire VISC team, I want to personally thank you for allowing us to be part of your journey. Please know that we will continue to stand beside you, adapt with you, and protect what matters most to you.

If you ever have questions, need guidance, or simply want reassurance, don’t hesitate to reach out. We are always here for you—because your peace of mind is our priority.

With gratitude,

Janeece Thomas
Executive Vice President
Veterinary Insurance Services Company (VISC)